I am skeptical about the benefits of repairing my car with the manufacturer appointed agency. However, I sent my BMW 525 Car to the BMW dealer in Amman for what they call Inspection II. There is nothing wrong with the car, this is just a preventive maintenance measure. It is
a pretty standard inspection where Some specified parts have to be replaced like Spark Plugs, Air Condition Filters, Oil and Gear filters etc.
They gave me an appointment at 9 AM last Wednesday. I arrived on time only to find that the person i was supposed to me did not yet arrive. Another supervisor was kind enough to check in my car. The body inspection revealed that the lining of the front bumper is missing and a decorative metal element on the door side is loose.
My first shock was when the guy told me that it is highly unlikely to finish with the car by the end of the day. The second day, i received a call from the supervisor who informed me that the engine check they conducted revealed that additional parts need to be changed, like gasoline filter and Power Steering hose. I approved the part replacement, but the other shock was when the guy informed me that the car might not be ready by the end of the working day (which ends at 4 pm). Anyway Friday is off , Nobody called till Saturday noon, so, i gave them a call. the supervisor told me that he will make sure that the car is ready by 2:30 after the team comes back from lunch (if they go to lunch at 1:30 and at the same time finish office hours at 4.00, then no wonder the car takes three days for Normal preventive inspection). I went to pick up the car at 3.00. The bill was 600 JD, yes SIX HUNDRED JD's for a few filter elements and OIL replacement. But this hefty price tag got me excited to meet my car again, thinking that they really wanted to surprise me with a drastic cosmetic BOTOX like make up, or a NEW Look silhouette, or nose job if you like. There was really a surprise. The missing lining was installed, the Small metallic element was not even fixed. The supervisor told me that they would hand over a report to me, and then they told me that report is not ready, and it would by by the next morning. To add to my surprise, the supervisor told me that the the missing part for the Car body were not available, something they did not mention when they called me on Thursday.
I am not even sure, now, that the internal part they claimed to have changed were really replaced. I also made it clear to the gentlemen that i was not satisfied with this kind of service i received, and the gentlemen told me that there was job cuts and the staff is overloaded.
Sending my car to Ole was a conspicuous mistake and now i an not longer skeptical about not sending the Car to the Agency again. They cannot fool me again
Feb 21, 2010